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The following policy statements are hereby set forth as guidelines for accepting student computers to be worked on by the College of Architecture IT staff.
The College of Architecture will:
- Configure student computers to connect to the wireless network
- Install printer drivers from our print server
- Provide instructions on how to install site-licensed software provided by the university
- Place virus removal tools on a CD provided by the student
- Clear an incident report from the NOC on behalf of the student
The College of Architecture will not:
- Upgrade or install an operating system, including Windows inside of Parallels
- Repair or re-install an operating system, including Windows inside of Parallels
- Install site-licensed software, or student provided software, including Boot Camp and Parallels
- Install the virus protection software provided by the university
- Clean virus-infected computers
- Recover deleted data from hard drives
- Troubleshoot or repair hardware or software problems
The maintenance and repair of a student's computer is the sole responsibility of the student.
Support can be obtained from:
- TTU IT Help central at 806.742.HELP
- Local businesses who service computers
- From the computer vendor or reseller
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